Our policies
We value each and every person with whom we come into contact. We are committed to providing a high quality service across all areas of The Charity and working in an open and accountable way.
Website terms of use
Please read and review our Terms of Use carefully before accessing or using this website. These may change from time to time.
Privacy Policy
We are committed to protecting your personal information and being transparent about what information we hold.
Cookie policy
Learn more about the cookies we use; why we use them, what data they collect and how to set your cookie preferences
Complaints policy
If something goes wrong, we need you to tell us about it, so we can respond in a positive way and put things right.
Privacy notice for job applicants
This privacy notice sets out the types of data that we hold on you as a job applicant to The Brain Tumour Charity.
Frequently Asked Questions
Here we’ve compiled some of the most frequently asked questions that we receive across The Charity in its entirety.
Policies for volunteers
Please read these policies and procedures related to volunteering with us here at The Brain Tumour Charity.
Safeguarding policy
We are committed to safeguarding and promoting the welfare of all children and adults at risk.
Text-to-Donate terms
We offer a Text-to-Donate service for both one-off and monthly donations, you can read our terms and conditions here.
Lottery policies
Please read the policies relating to playing our Lottery at The Brain Tumour Charity.
Vulnerable person policy
Learn more about the policies related to vulnerable people when fundraising.
Returning or not accepting a donation – Ethical Fundraising
Learn more about when we can return donations.